Whitelightningusa business operation and shipping warehouse hours are Monday through Sunday, 9 AM to 6 PM Eastern Standard Time.
Our Shipping Policy At A Glance:
We ship ALL orders in 1 to 3 business days.
- Most of the time orders processed before 12 PM (EST) usually ships out SAME DAY
- All shipments include an email confirmation of a tracking number.
- Whitelightningusa does not currently ship orders to P.O. Boxes.
- Standard shipping for all orders under $49.99 is $4.99.
SHIPPING DELIVERY DETAILS
Whitelightningusa strives on same day processing and shipping and most of the time orders processed before 12 PM (EST) usually ships out SAME DAY.
FREE SHIPPING DETAILS
Whitelightningusa offers Free Shipping on all orders over $49.99. Orders of Nicotine and Salt Nicotine over 1 liter do not apply for free shipping.
USPS Arrival Times:
USPS First Class Mail — 2 to 6 Business Days
USPS Priority Mail — 1 to 3 Business Days
USPS Express Mail — 1 to 2 Business Days
* USPS transit times are estimated and cannot be guaranteed.
After Whitelightningusa has handed the package over to USPS, it is now their responsibility. We do not guarantee transit times, if you are experiencing issues with your package in transit, please contact USPS directly at 1-800-275-8777.
Invalid shipping addresses on our system will not be shipped same day until we contact you to verify the correct shipping address.
We ship all orders with the value of over $100.00 with a Signature Guarantee Service, which is a signature required upon delivery. It is included with the free shipping module and included with any type of carrier shipping method chosen for any items valued or totaled up to $100. This method is very important for us at Whitelightningusa since any type of non-Signature Guarantee Service assumes the risk of non-deliverable or lost packages.
PACKAGES MARKED AS DELIVERED AND NEVER RECEIVED
In the event your package has been lost, please file a claim through USPS by calling 1-800-275-8777. A package from USPS has marked as “Delivered” to the shipping address on file will not qualify for reimbursement. Please contact us if you need us to further investigate the issue.
DISCREET BILLING & SHIPPING
To ensure your privacy, we ship all packages in a plain box with absolutely no product labels of any kind. The name that appears on your Billing Statement will be “Whitelightningusa” and will not reference any particular product.
If you have special instructions on shipping please contact us.
We currently only ship to the United States and Canada. Please be aware that if you are purchasing from us you are responsible for customs duties, taxes, brokerage and handling fees. Most international orders encounter delays due to the destination’s customs processing. Whitelightningusa is not responsible for these additional fees and will not pay duty charges.
QUESTIONS OR CONCERNS
If you have any questions or concerns feel free to contact us.
Phone: (904) 717-1111
Thank you for shopping with us!